Contact Us

Get in touch with us!

For any questions regarding Vancouver (Centerm) appointments, container status, ERD, etc. please call Customer Service at 604-252-2420.
For any questions regarding Prince Rupert (Fairview) container status, ERD, etc. please call Customer Service at 250-624-2124 ext. 2333.

Canada Head Office

Address

Suite 1500, Metrotower II

4720 Kingsway

Burnaby, BC V5H 4N2

Phone Number

P: 604-252-2473

Media Inquiries

angela.kirkham@dpworld.com

Careers

careers.canada@dpworld.com

Accounts Receivable

accountsreceivable@dpworld.ca

Accounts Payable

invoices.apcanada@dpworld.com

Vancouver Office

Address

DP World Vancouver

851 Centennial Road
Vancouver, BC V6A 1A3

Phone Number

P: 604.255.5151
F: 604.662.8464

Terminal Manager

Sergei Smirnov

604.255.5151

Customer Service

604.252.2420

customerservice@dpworld.ca

Hours:

Monday to Friday: 8.00am – midnight

Saturday to Sunday: 8.00am – 4.00pm

Emergency Contacts

First Aid (Emergency):
604.252.2555

First Aid (Non-Emergency):
604.252.2444

Safety:
safety@dpworld.ca
safetyfeedback@dpworld.ca

Security:
604.861.3915

Nanaimo Office

Address

DP World Nanaimo

750 Jackson Road
Nanaimo, BC V9X 1J2

Phone Number

P: 250.722.2290
F: 250.722.2251

Terminal Manager

Pamela Ellison

250.722.2290
pamela.ellison@dpworld.com

Vancouver Island Stevedoring and Operations

John Darbyshire

250.722.2290
john.darbyshire@dpworld.com

Prince Rupert Office

Address

DP World Prince Rupert

3100 Scott Road
Prince Rupert, BC V8J 3P4

Phone Number

P: 250.624.2124
F: 250.624.2323

Interim Terminal Manager

Evan DesChamp

250.624.2124 ext. 2188
evan.deschamp@dpworld.com

Customer Service

250.624.2124 ext. 2333
customerservice@prr.dpworld.ca

Hours:

Monday to Friday: 8.00am – 4:30pm

Rail Planners

railplanners@prr.dpworld.ca

Vessel Planners

vesselplanners@prr.dpworld.ca

Fraser Surrey Office

Address

DP World Fraser Surrey

11060 Elevator Road

Surrey, BC V3V 2R7

Phone Number

P: 604.581.2233

Terminal Manager

Ian Patterson

604.581.2233 ext.7007

ian.patterson@dpworld.com

Customer Service

604-581-2233 ext. 7054

Hours:

Monday to Friday: 7.30am – 4.00pm

Operations

604.582.2224 (24-hour line)

Mainland Stevedoring Ro/Ro and Bulk

Saeid Rezazadeh

604.252.2502

saeid.rezazadeh@dpworld.com

Whistleblowing Hotline

If you see or suspect wrongdoing – Speak Up

The Whistleblowing Hotline is a mechanism to provide all our stakeholders with the confidence and means to raise concerns regarding any wrongdoing they observe, knowing that their concerns will be dealt with effectively, confidentially and consistently.

Report your concerns in confidence, for free, 24/7.

Toll-free phone: 800-735-1229

Click HERE to submit a report directly online.

Read our whistleblowing policy

Dear Colleagues,

Any modern and diverse organization faces many risks, including the occurrence of incidents that can harm the company’s reputation, assets and the welfare of its employees. It could be criminal activity, fraud (i.e. intending to obtain benefits through dishonesty or deception such as bribery, conflict of interest, theft, etc.), trafficking, damage to property, or something more personal such as discrimination or harassment. These incidents can arise out of improper behaviour or a deliberate violation of policies and need to be managed effectively to limit the impact to businesses and employees.

To enable you to report such concerns anonymously, we have switched to an external and independent hotline to provide you with a free and confidential reporting mechanism, without any fear of retaliation. These concerns will be acted upon objectively, professionally and consistently, without compromising you in any way. The hotline will be rolled out across the Group over the coming months.

We will support anyone who raises concerns in good faith to ensure you will not suffer any detrimental treatment including retaliation, harassment or intimidation.

Courage, Respect and Pride are core values for us at DP World. Earning and maintaining the trust of our stakeholders by living these values is fundamental to the success of our Group. Thousands of employees come to work each day to provide for themselves, their families and to make a positive difference to DP World. We want all our employees and stakeholders to feel comfortable and safe knowing that they can report, in good faith, any concerns they may have.

Regards,
Maksim Mihic, General Manager