Contact Us

Get in touch with us!

For any questions regarding Vancouver (Centerm) appointments, container status, ERD, etc. please call Customer Service at 604-252-2420.
For any questions regarding Prince Rupert (Fairview) container status, ERD, etc. please call Customer Service at 250-624-2124 ext. 2333.

Vancouver Head Office

DP World Vancouver
777 Centennial Road
Vancouver, BC V6A 1A3

604.255.5151
604.662.8464

General Inquiries
777 Centennial Road
Vancouver, BC V6A 1A3

info@dpworld.ca

Customer Service
8:00am – midnight
Monday – Friday

8:00am – 4:00pm
Saturday – Sunday

604.252.2420
customerservice@dpworld.ca

Terminal Manager
Sergei Smirnov

604.252.2413
sergei.smirnov@dpworld.com

Mainland Stevedoring Ro/Ro and Bulk
Saeid Rezazadeh

604.252.2502
saeid.rezazadeh@dpworld.com

Careers

Careers.Canada@dpworld.com

Accounts Receivable
Hours of Operation:
8:00am – 12:00pm

accountsreceivable@dpworld.ca

Accounts Payable

Invoices.apcanada@dpworld.ca for sending invoices

Inquiries.apcanada@dpworld.ca for vendor inquiries

Emergency Contacts
Operations Shift Managers (24/7):
604.252.2407

First Aid (Emergency):
604.252.2555

First Aid (Non-Emergency):
604.252.2444

Safety:
safety@dpworld.ca
safetyfeedback@dpworld.ca

Security:
604.861.3915

Nanaimo Office

Address
DP World Vancouver Island
750 Jackson Road
Nanaimo, BC V9X 1J2

Phone: 250.722.2290
Fax: 250.722.2251

Terminal Manager

Pamela Ellison

P: 250.722.2290
E: pamela.ellison@dpworld.com

Vancouver Island Stevedoring and Operations

John Darbyshire

P: 250.722.2290
E: john.darbyshire@dpworld.com

Prince Rupert Office

Address

DP World Prince Rupert

3100 Scott Road
Prince Rupert, BC V8J 3P4

Phone: 250.624.2124
Fax: 250.624.2323

Terminal Manager

Christopher Colussi

P: 250.624.2124 ext. 2102
E: christopher.colussi@dpworld.com

Additional Contacts

Customer Service (Fairview) Container Terminal

P: 250.624.2124 ext. 2333
E: customerservice@prr.dpworld.ca

Rail Planners
E: railplanners@prr.dpworld.ca

Vessel Planners
E: vesselplanners@prr.dpworld.ca

Whistleblowing Hotline

If you see or suspect wrongdoing – Speak Up

The Whistleblowing Hotline is a mechanism to provide all our stakeholders with the confidence and means to raise concerns regarding any wrongdoing they observe, knowing that their concerns will be dealt with effectively, confidentially and consistently. Report your concerns in confidence, for free, 24/7.

Toll-free phone: 1-888-268-5816

Email: dpworld@expolink.co.uk

Click HERE to submit a report directly online.

Read our whistleblowing policy

Dear Colleagues,

Any modern and diverse organization faces many risks, including the occurrence of incidents that can harm the company’s reputation, assets and the welfare of its employees. It could be criminal activity, fraud (i.e. intending to obtain benefits through dishonesty or deception such as bribery, conflict of interest, theft, etc.), trafficking, damage to property, or something more personal such as discrimination or harassment. These incidents can arise out of improper behaviour or a deliberate violation of policies and need to be managed effectively to limit the impact to businesses and employees.

To enable you to report such concerns anonymously, we have switched to an external and independent hotline to provide you with a free and confidential reporting mechanism, without any fear of retaliation. These concerns will be acted upon objectively, professionally and consistently, without compromising you in any way. The hotline will be rolled out across the Group over the coming months.

We will support anyone who raises concerns in good faith to ensure you will not suffer any detrimental treatment including retaliation, harassment or intimidation.

Courage, Respect and Pride are core values for us at DP World. Earning and maintaining the trust of our stakeholders by living these values is fundamental to the success of our Group. Thousands of employees come to work each day to provide for themselves, their families and to make a positive difference to DP World. We want all our employees and stakeholders to feel comfortable and safe knowing that they can report, in good faith, any concerns they may have.

Regards,
Maksim Mihic, General Manager